Terms & Conditions

Company information

City Energy Facilities Management Limited is registered in the UK with company number 13489276. Our Registered Office is Coptic House, 4 – 5 Mount Stuart Square, Cardiff, CF10 5EE.

We are also registered with the Information Commissioner’s Office (ICO) under reference ZB334657.

Use of this site

By accessing any part of this site you agree to accept and be bound by these conditions. If you do not agree with any of them then you should stop using the site immediately.

This applies to public pages as well as specific login areas, designated to customers or suppliers.

Access to this site is limited to those pages that are explicitly linked from the home page. Any access or attempted access to pages other than those explicitly linked will be deemed unauthorised access and a potential breach of the Computer Misuse Act.

We may stop you using this site and deny you access in future for any reason, including where we believe that you have not complied with these conditions or if we have reasonable grounds to suspect that you are using the site for any improper purpose, including (but not limited to) fraudulent, abusive or illegal activity.

We have the right to amend the contents of the site or these conditions at any time. We may suspend access to the site without notice for any reason, including the maintenance and updating of the information on it. We reserve the right to amend, alter or add to information appearing on the site.

Accessibility

We have made reasonable efforts to ensure that the site is accessible from a wide range of computers and browsers. However, we cannot absolutely guarantee that you will be able to access the site if you change the hardware/software you are using and we do not accept liability if you are unable to do so.

Accuracy of Information

We do our best to ensure that the information provided on this site is up to date and accurate. However, since some of the information is provided by third parties, we cannot guarantee this. Nor can we guarantee that it is suitable for your particular purposes, as the site is general rather than specific. Again, we exclude liability to the full extent allowed by law. This does not affect your statutory rights as a consumer.

If you believe that information on our website is inaccurate or if you have any suggestions on how the content of this website could be improved, please contact us with your comments or suggestions.

Customer feedback

We aim to provide the highest standard of service to every customer. If you are not completely happy with our service, we’d like to hear about it so we can do something to put it right. All concerns we receive are taken seriously.

We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time. When that happens, we want you to tell us what went wrong so we can put matters right.

You can log a complaint:

In person – call into our office. We are open Monday to Friday from 9am – 5.30pm.
In writing – write to us by post or email. Address your correspondence to the Complaints Manager.
By telephone – call us on 02921 303694 during office hours and ask for our Office Manager.

Third party products and services

Where we provide links to other sites, we do not endorse any products or services advertised on them. Your use of these links is entirely at your own risk and we accept no responsibility or liability for the content, security, use or performance of these sites. We have not checked the content of these sites.

Links to our Site

You may not link any other website to this site without obtaining our consent in writing.

No liability

As with all websites, you should ensure that you have appropriate security and virus software installed to ensure that your computer, equipment, computer programs, data or other proprietary material cannot be damaged by your use of this website or any connected website. We shall not be liable for any loss or damage which may arise to your computer, equipment, computer programs, data or other proprietary material as a result of using this website or to your downloading of any material posted on it, or on any website linked to it.

We do our best to ensure that this site is free from viruses, bugs or other software or programs that may damage the operation of your computer. However, we cannot guarantee this and we do not accept liability if this happens.

Please note we may modify, suspend or discontinue, temporarily or permanently, the site (or any part of it) without notice at any time. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the site.

No warranty

Although we have taken all reasonable care to ensure that the material provided on this website is accurate, the information is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All condition, warranties and other terms which might otherwise by implied by statute, common law or the law of equity.
Any liability for any indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time whether cause by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. Although we have taken all reasonable care to ensure that the information provided on this site is accurate, we give no warranties of any kind (express or implied) with regard to its accuracy, timeliness or completeness.

Opinions and any other contents at the site are provided by us for personal use and informational purposes only and are subject to change without notice.

Indemnity

You agree to reimburse us in full if we suffer any loss or damage or incur any costs because you use this site for illegal, immoral or improper purposes.

Security

Please remember that e-mails are not secure unless the data being sent is encrypted. We cannot accept any responsibility for unauthorised access by a third party or the corruption of data sent to or from us.

Intellectual Property, Copyright & Trademarks

City Energy’s names and logos and all other brands, names, logos, marks and slogans on this website are the trademarks or service marks of us or our licensors.

You may print off copies of calculations or product information for you own personal use. You may not copy, use or print off any material for any commercial, illegal or immoral purpose. If you print off information, data, text or forms, you must not alter, amend or copy them, make any derivative works from them nor remove or obscure any logos, names or other proprietary or intellectual property marks showing ownership by us or any third party.

This website and the information it contains is owned by or licensed to City Energy Facilities Management Limited and any third party names and logos used are reproduced with the consent of the third party concerned. Reproduction and copying of any information, names or logos on this website are not permitted without our specific prior written permission.

Personal Data

Take a closer look at our Privacy Notice which tells you what we will and won’t do with your personal information. We and other members of our group will use the information you provide to consider any application for a loan. You agree that we may hold and process, by computer or otherwise, any information we gather about you as a result of this agreement and any other agreements or applications you have made with us.

Where necessary, for any of the above purposes, as well as to prevent fraud and money laundering, we may release your personal information to our regulators, to other members of our group and to fraud-prevention and law-enforcement agencies or to anyone we transfer our rights and duties to under this agreement. We may also release your personal information to others (such as mailing agencies) who carry out certain aspects of the administration of this agreement for us.

We may release information about payments made under the account to the person who introduced you to us (for example, a credit broker or an approved introducer). We will ensure the sharing of that information is lawful.

Marketing

We may contact you by mail, telephone, SMS text or email about products or services which may be of interest to you. You will be given an opportunity to indicate whether you wish to receive this information or not.

If you decide now or at any time that you do not want to receive marketing information on other products and services please write to The Data Protection Officer, City Energy Facilities Management, Coptic House, 4-5 Mount Stuart Square, Cardiff, CF10 5EE and we will ensure that your request is compiled with.